On your keyboard, press Win+R (the Windows logo key and the r key) at the same time to invoke the Run box. If you’re not sure, do a clean boot to rule out this possibility. Given we all have different desktop environments, the cause of the issue could be interfering programs. 
If this solution doesn’t help, you can continue to the next one. Once you’ve installed all the system updates, check if you can get Civ 6 working now. To confirm you’ve installed all the system updates, repeat these steps until it prompts “You’re up to date” when you click Check for updates. If you don’t want to pay for the Pro version, you can still download and install all the drivers you need with the free version you just have to download them one at a time, and manually install them, the normal Windows way.) (This requires the Pro version – you’ll be prompted to upgrade when you click Update All.
Click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system. Driver Easy will then scan your computer and detect any problem drivers. It’s a tool that detects, downloads and installs any driver updates your computer needs. If you’re not comfortable playing with device drivers, you can leave it to Driver Easy. You can update your drivers manually if you’re a tech savvy user: you need to go to the manufacturer’s website, then search, download and install the driver step by step. If you’re an avid gamer, you should always keep your drivers up to date so as to avoid compatibility and performance issues. It’s very likely that your game won’t run when you’re using a broken or outdated graphics driver. If this doesn’t help, you can take a look at the next fix below. Now you can try again and see if Civ 6 launches. Then select Verify and wait for the process to complete. Click the ellipses at the bottom right corner of Sid Meier’s Civilization VI. Open your Epic Games client and go to Library. Here’s how to do it on the Epic Games client: So first you need to run a scan of your game folder. You can’t expect your game to work fine if there’re files missing or broken. Fix 1: Verify the integrity of game files If you have trouble updating the game, you might just need a simple reboot.
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